FAQs

How long will it take to receive my order?

All our products are currently made to order, so it can take anywhere from 3-5 business days to process and make your order. This does NOT include shipping time, which depends on where you are located. We use USPS for shipping and it usually takes about another 2-5 business days to receive orders in the U.S.

Do you provide tracking information?

Tracking is provided on ALL orders. However, tracking is only valid when in the US. Once the package leaves the US for international orders it will not update.

Do you ship internationally?

Yes, we do! Prices are calculated at checkout.

Returns/Exchanges

If there is something wrong with one of your items, you must contact us within 30 days of your order being delivered. You will be responsible for shipping costs, but there is no restocking fee. If you received a damaged or defective item, we can offer you a full refund or exchange it, but you must return the defective item to us. Unfortunately we cannot accept returns/exchanges after the 30-day period or any items that have been used, worn, or washed. 

Contact us at basicgeekshop@gmail.com with your order number to begin your return/exchange.

Wash Instructions

Wash inside out with cold water with similar colors using a gentle cycle. I would recommend you lay flat to dry, hang-dry, or tumble dry low. If ironing is necessary, iron inside-out on the lowest setting. Do NOT use bleach and do NOT dry clean.